Privacy policy

PRIVACY POLICY

This Privacy Policy describes how FOSTANI LLC ("FOSTANI", "we", "us" or "our") collects, uses and shares your personal information when you visit or make a purchase from fostani.com (the "Site"), or when you sign up to receive emails or text messages from us.

1. OUR COMMITMENT TO PRIVACY

Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is collected and used. We have made it easy to find by linking to it from every page of our Site.

2. THE INFORMATION WE COLLECT

When you place an order, create an account, contact us, or sign up for our emails or text messages, we may collect the following information:

- Name
- Shipping and billing address
- Email address
- Phone number (including mobile phone number)
- Payment information (credit/debit card details are processed securely by our payment providers and are not stored by us)
- Order details, such as products purchased, sizes and colors

If you place an order to be shipped to someone else, we collect the recipient's name, address and phone number so we can deliver the order.

We also automatically collect certain information when you browse the Site, such as your device and browser type, IP address, pages viewed and how you interact with the Site. This is collected through cookies and similar technologies (see Section 5).

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Process, fulfill and ship your orders, and send order confirmations and shipping updates
- Respond to your questions and provide customer service
- Send you marketing emails and text messages, but only if you have opted in to receive them
- Improve our Site, products and customer experience
- Detect and prevent fraud

We will not use your information in ways unrelated to the purposes above without first giving you the chance to opt out.

4. SMS AND RCS MESSAGING

If you opt in to receive text messages (SMS, MMS or RCS) from FOSTANI LLC, we collect your mobile phone number and the record of your consent. We use this information only to send the messages you agreed to receive, such as order updates, promotions and new arrivals. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes. We share this information only with service providers that help us deliver messages (such as our messaging platform), and they are not permitted to use it for their own marketing.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at info@fostani.com or +1 (888) 622-2182.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to keep the Site working (for example, remembering your shopping cart), to understand how visitors use the Site, and to show you relevant ads. You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the Site work.

6. SHARING YOUR INFORMATION

We do not sell your personal information. We share your information only with trusted service providers who help us run our business, such as:

- Shopify, which hosts our online store
- Payment processors, to process your payments securely
- Shipping carriers, to deliver your orders
- Email and text messaging providers (such as Klaviyo), to send messages you have opted in to receive
- Analytics and advertising partners (such as Google and Meta), to understand Site usage and show relevant ads. This does not include your mobile phone number or text messaging opt-in data, as described in Section 4.

We may also disclose information if required by law, or to protect our rights, our customers or the public.

7. OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. Payment information is encrypted during transfer.

8. DATA RETENTION

We keep your order information for our records unless and until you ask us to delete it, except where we are required to keep it by law. We keep your text messaging opt-in records for as long as needed to show your consent and to honor your opt-out.

9. OUR COMMITMENT TO CHILDREN'S PRIVACY

Protecting the privacy of young children is especially important. We never knowingly collect or maintain information on our Site from anyone under 13, and no part of our Site is structured to attract anyone under 13.

10. YOUR CHOICES AND RIGHTS

- Marketing emails: click "unsubscribe" at the bottom of any email.
- Text messages: reply STOP to any message.
- Access, correction or deletion: you can update your information by logging into your account, or contact us to request access to, correction of, or deletion of your personal information. We may need to verify your identity before completing your request.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Changes take effect when posted on this page, and the "Last updated" date above will be revised.

12. HOW TO CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

FOSTANI LLC
4001 44th Ave SW
Cedar Rapids, IA, United States
Phone (USA): +1 (888) 622-2182
WhatsApp: +1 (214) 799-7558
Email: info@fostani.com
Hours: Weekdays, 10 AM - 5 PM Eastern Time